OCTAPLUSUK - City Fibre Major Incident - West & North of Scotland – Incident details

MS3 NETWORKS experiencing major outage

City Fibre Major Incident - West & North of Scotland

Resolved
Operational
Started over 1 year agoLasted 1 hour 14 minutes

Affected

CITYFIBRE

Major outage from 10:45 AM to 12:00 PM

Scotland

Major outage from 10:45 AM to 12:00 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Incident Start Time: 10:41 13/05/2025 

    Summary Update:
     The Major Incident Team are currently investigating an incident that is causing significant service degradation and loss of service across the west and north of Scotland. We are working to identify the issue and resolve the issue as quickly as possible. Completed Actions:
     • CityFibre NOC engaged
     • CityFibre Network Engineering Engaged
     • Major Incident Process Invoked