City Fibre Major Incident - West & North of Scotland - Incident details - OCTAPLUSUK

Resolved

Operational

Started over 1 year agoMay 13, 2025Lasted about 1 hourMay 13, 202510:45 AM12:00 PMUTC

Affected

CITYFIBRE

Scotland

Updates

Resolved
May 13, 2025 at 12:00 PMUTC
Resolved
May 13, 2025 at 12:00 PMUTC
This incident has been resolved.
Investigating
May 13, 2025 at 10:45 AMUTC
Investigating
May 13, 2025 at 10:45 AMUTC
Incident Start Time: 10:41 13/05/2025
Summary Update:
The Major Incident Team are currently investigating an incident that is causing significant service degradation and loss of service across the west and north of Scotland. We are working to identify the issue and resolve the issue as quickly as possible. Completed Actions:
• CityFibre NOC engaged
• CityFibre Network Engineering Engaged
• Major Incident Process Invoked

OCTAPLUSUK - City Fibre Major Incident - West & North of Scotland – Incident details