Affected Components: MS3 NETWORKS

Dec 5, 16:00:00 GMT+0
Identified - **Fault Identified:** We've identified a network issue which has caused a loss of service to all service on SCN101 - SCN105\. This is currently effecting 1675 customers. **Investigation:** Our NOC team hasisolated the devices and have called out the Network Vendor, which in this case is Cisco, to help resolve the issue. **Next Update:** 20:00HRS.

Dec 5, 21:37:49 GMT+0
Monitoring - **MS3 Update:** Our team are continuing to work with our network vendor Cisco to restore services. We sincerely apologise for the inconvenience and will provide further updates in due course. Thank you for your understanding..

Duration: 5 hours

Affected Components: OCTAPLUS CORE NETWORK

Sep 24, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Customers are expected to experience a service interruption of approximately 1 Hour during the maintenance window; however, should any unforeseen issues arise on site, the outage duration may exceed this timeframe .

Sep 24, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 24, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 hours

Affected Components: Dewsbury

Sep 2, 23:00:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: Dewsbury The maintenance details and the impact on your service(s) are: What we are doing: GPON to XGPON Migration Customers will experience a 30-minute outage during the maintenance window. 03/09/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Sep 2, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 3, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Lincoln

Sep 1, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: Lincoln The maintenance details and the impact on your service(s) are: What we are doing: GPON to XGPON Migration Customers will experience a 30-minute outage during the maintenance window. 02/09/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Sep 2, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 1, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 hours

Affected Components: Bracknell, Glasgow, High Wycombe, Wokingham

Sep 1, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: Bracknell Wokingham Glasgow The maintenance details and the impact on your service(s) are: What we are doing: Attenuator Installation Customers will experience a 30-minute outage during the maintenance window. 02/09/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Sep 2, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Lincoln

Aug 31, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 31, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: Lincoln The maintenance details and the impact on your service(s) are: What we are doing: GPON to XGPON Migration Customers will experience a 30-minute outage during the maintenance window. 01/09/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Sep 1, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Derby, Rotherham

Aug 28, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 28, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Derby Rotherham The maintenance details and the impact on your service(s) are: What we are doing: Attenuator Installation Customers will experience a 30-minute outage during the maintenance window. 29/08/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Aug 29, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Lincoln

Aug 27, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 27, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: Lincoln The maintenance details and the impact on your service(s) are: What we are doing: GPON to XGPON Migration Customers will experience a 30-minute outage during the maintenance window. 28/08/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Aug 28, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 9 hours

Affected Components: Derby, Rotherham

Aug 27, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 28, 08:01:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 27, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: Derby Rotherham The maintenance details and the impact on your service(s) are: What we are doing: Attenuator Installation Customers will experience a 30-minute outage during the maintenance window. 28/08/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Duration: 6 hours

Affected Components: March

Aug 26, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 26, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: March The maintenance details and the impact on your service(s) are: What we are doing: GPON to XGPON Migration Customers will experience a 30-minute outage during the maintenance window. 27/08/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Aug 27, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Derby, Rotherham

Aug 26, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: Derby Rotherham The maintenance details and the impact on your service(s) are: What we are doing: Attenuator Installation Customers will experience a 30-minute outage during the maintenance window. 27/08/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Aug 27, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 26, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 hours

Affected Components: March

Aug 25, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 26, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 25, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: March The maintenance details and the impact on your service(s) are: What we are doing: GPON to XGPON Migration Customers will experience a 30-minute outage during the maintenance window. 26/08/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Duration: 6 hours

Affected Components: Dundee

Aug 18, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 18, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: **Dundee** The maintenance details and the impact on your service(s) are: What we are doing: Attenuator Installation Customers will experience a 30-minute outage during the maintenance window. 19/08/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Aug 19, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Slough

Aug 13, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: **Slough** The maintenance details and the impact on your service(s) are: What we are doing: Attenuator Installation Customers will experience a 30-minute outage during the maintenance window. 14/08/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Aug 14, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 13, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 hours

Affected Components: Yaxley

Aug 13, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: **Yaxley** The maintenance details and the impact on your service(s) are: What we are doing: GPON to XGPON Migration Customers will experience a 30-minute outage during the maintenance window. 14/08/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Aug 14, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 13, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 hours

Affected Components: MS3 NETWORKS

Aug 13, 11:00:00 GMT+0
Identified - Dear Customer, MS3 are performing emergency maintenance, to replace equipment in the **_HU13_** area with the affected streets listed below. **HULL ROAD** **LIME TREE AVENUE** **NORTHOLME ROAD** **Date and time (from and to) of Change:** **\*FROM 12:00 TO 18:00\*** **TRACE AND TEST** \- Testing an incoming fibre further back in the network to trace a fault. **Expected Impact:** Customers located in **_HU13_** may experience up to **_6 HRS_** interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule. Thank you for your support.MS3.

Aug 13, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 13, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Slough

Aug 13, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 12, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 12, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: **Slough** The maintenance details and the impact on your service(s) are: What we are doing: Attenuator Installation Customers will experience a 30-minute outage during the maintenance window. 13/08/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Duration: 6 hours

Affected Components: Slough

Aug 11, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: **Slough** The maintenance details and the impact on your service(s) are: What we are doing: Attenuator Installation Customers will experience a 30-minute outage during the maintenance window. 12/08/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Aug 11, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 12, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Bath, Nottingham, Horsham, Brighton & Hove, Sunderland

Aug 10, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. **Location:** **Horsham** **Sunderland** **Nottingham** **Brighton & Hove** **Bath** The maintenance details and the impact on your service(s) are: What we are doing: Network Maintenance Customers will experience an outage during the maintenance window. 11/08/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Aug 10, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 11, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 48 minutes

Affected Components: Glasgow

Aug 5, 11:51:00 GMT+0
Investigating - The Major Incident Team are currently investigating an incident that is significantly impacting services in Glasgow and surrounding areas. We are working to identify the issue and resolve the issue as quickly as possible.

Aug 5, 12:41:28 GMT+0
Identified - We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis. We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible. We will continue to issue regular updates until all services have been restored..

Aug 5, 14:38:56 GMT+0
Resolved - CityFibre have identified the cause of the incident as a broken fibre, engineers are on-site repairing the fibre to restore the service. CityFibre apologise for any inconvenience. CityFibre are closely monitoring the situation to ensure the issue is fully resolved..

Duration: 6 hours

Affected Components: Hinckley, Norwich, Halifax, North Tyneside

Aug 2, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Aug 3, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 2, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: **Halifax** **Hinckley** **North Tyneside** **Norwich** The maintenance details and the impact on your service(s) are: What we are doing: Network Maintenance Customers will experience an outage during the maintenance window. 03/08/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Duration: 8 hours and 24 minutes

Affected Components: Sheffield

Jul 29, 09:08:00 GMT+0
Investigating - We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis. We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible. We will continue to issue regular updates until all services have been restored..

Jul 29, 14:42:13 GMT+0
Identified - As of now, restoration efforts are actively progressing. Major Incident Management remains closely engaged and is working in collaboration with support teams to coordinate a comprehensive resolution to the issue. Further updates will be shared as progress continues. **Current Impact** There is no total outage at this time. However, customers may be experiencing severe latency and reduced service performance.

Jul 29, 16:57:16 GMT+0
Monitoring - Major Incident Management can confirm that splicing work has commenced to address the identified partial cable damage. Progress is already underway, with one of the three affected fibres successfully spliced. Restoration of the remaining two fibres is scheduled to follow shortly. **Current Impact** There is no total outage at this time. However, customers may be experiencing severe latency and reduced service performance..

Jul 29, 17:32:00 GMT+0
Resolved - CityFibre are pleased to inform you that the issue has been resolved at 18:32 29/07/2025\. The issue was due to damaged fibre, spare fibre was used to restore service. Thank you for your patience during this time..

Duration: 6 hours

Affected Components: Scotland

Jul 23, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. The maintenance details and the impact on your service(s) are: What we are doing: Network Maintenance Customers will experience an outage during the maintenance window. 24/07/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Jul 24, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 23, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 hours

Affected Components: Great Yarmouth

Jul 22, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: Great Yarmouth The maintenance details and the impact on your service(s) are: What we are doing: Network Maintenance Customers will experience a 30-minute outage during the maintenance window. 23/07/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Jul 23, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 22, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 hours

Affected Components: Sheffield

Jul 21, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. The maintenance details and the impact on your service(s) are: What we are doing: Network Maintenance Customers will experience an outage during the maintenance window. 22/07/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Jul 22, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 22, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 22, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 22, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 22, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 21, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 hours

Affected Components: Sheffield

Jul 20, 23:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: Sheffield The maintenance details and the impact on your service(s) are: What we are doing: Network Maintenance Customers will experience a 30-minute outage during the maintenance window. 21/07/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Jul 20, 23:01:01 GMT+0
Identified - Maintenance is now in progress.

Jul 21, 05:01:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Blackpool

Jul 18, 11:01:00 GMT+0
Identified - Dear Customer, We are conducting planned maintenance on our network. Location: Blackpool The maintenance details and the impact on your service(s) are: What we are doing: Network Maintenance Customers will experience a 30-minute outage during the maintenance window. 18/07/2025 - 00:01 - 06:00 We always do our best to complete maintenance work quickly and with as little disruption as possible. Apologies for any inconvenience it may cause..

Jul 18, 11:01:01 GMT+0
Identified - Maintenance is now in progress.

Jul 18, 17:01:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours

Affected Components: MS3 NETWORKS

Jul 17, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 17, 04:00:00 GMT+0
Identified - Good afternoon, MS3 will be performing maintenance on multiple core route locations across the MS3 network **Date and time of Change:** On Thursday 17th July from 05:00 until 13:00. **Description of the work:** MS3 will be performing maintenance on multiple core route locations across the MS3 network, the maintenance works form part of our ongoing commitment to network resilience and reliability. **Expected Impact:** While no service impact is expected, we are issuing this communication due to a low risk of fibre disturbance during the activity window. Our engineering teams will take all necessary precautions to avoid disruption, and network performance will be actively monitored throughout. Your services on the following cabinets will be at risk of impact: | EAS101 | | ------ | | EAS102 | | EAS103 | | EAS104 | | EAS105 | | EAS106 | | EAS107 | | EAS108 | | HUL113 | | HUL114 | | HUL117 | | HUL119 | | HUL121 | | HUL122 | | HUL101 | | PRS101 | Thank you for your cooperation and understanding..

Jul 17, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 9 hours and 46 minutes

Affected Components: Slough

Jun 30, 15:00:43 GMT+0
Monitoring - Update: Incident Start Time: 14:00 30/06/2025 Summary Update: The Major Incident Team are currently investigating an incident that is impacting affecting 5000+ national FTTH and FTTP business customers. We are working to identify the issue and resolve the issue as quickly as possible. Next update at: 16:30 .

Jun 30, 14:27:32 GMT+0
Identified - Major Incident - Core link down between London (LON5) and Slough (SLO664) Update: We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis. We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible. We will continue to issue regular updates until all services have been restored..

Jun 30, 15:54:30 GMT+0
Monitoring - Update No: 2 Incident Start Time: 14:00 30/06/2025 Summary Update: The Major Incident Team has dispatched both FLM and ERS engineers to the site to investigate the root cause of the incident. We are currently awaiting ETA updates for both teams. In parallel, we have raised an incident with the vendor responsible for the active equipment to assess any potential faults within the hardware or software. The Major Incident Team continues to closely monitor the situation and will ensure that all necessary actions are taken to achieve a full resolution..

Jun 30, 16:38:08 GMT+0
Monitoring - Update No: 3 Incident Start Time: 14:00 30/06/2025 Summary Update: The Major Incident Team has received an ETA for ERS and FLM of 18:45 and 18:40 respectively. In the meantime, the vendor responsible for the active equipment are continuing to investigate the hardware. The Major Incident Team continues to closely monitor the situation and will ensure that all necessary actions are taken to achieve a full resolution..

Jul 1, 00:14:00 GMT+0
Resolved - **Update:** CityFibre is pleased to confirm that the issue was successfully resolved at 01:14 on 01/07/2025\. The issue was resolved by reloading the configuration, restoring full-service functionality..

Duration: 4 hours and 3 minutes

Affected Components: Chelmsford

Jun 19, 14:33:48 GMT+0
Resolved - This incident has been resolved..

Jun 19, 10:30:41 GMT+0
Investigating - We are currently investigating this incident..

Jun 19, 10:31:40 GMT+0
Identified - The Major Incident Team is currently investigating a service-affecting incident impacting 592 services in the Chelmsford area, where no active PPPoE or DHCP sessions are being established. A First Line Maintenance (FLM) Engineer has been dispatched to the site to conduct an on-site investigation, with an estimated time of arrival (ETA) of 12:00\. We have also raised a TAC case with the vendor to support the ongoing investigation. Next update at: 14:00 19/06/2025.

Duration: 11 hours and 29 minutes

Affected Components: Peterborough

Jun 17, 05:58:05 GMT+0
Investigating - Cityfibre Team is currently investigating an incident affecting multiple live services in the Peterborough area. There are indications of localised power issues in the vicinity of the site. Cityfibre's NOC engineers have escalated the issue to the power company, who have acknowledged the request and are reviewing next steps for site attendance and investigation. Cityfibre's team has also explored their options with third-party contractors for a potential power workaround; however, this proposed solution was unfortunately not feasible. Next Update At: 10:00, 17/06/2025.

Jun 17, 12:50:11 GMT+0
Identified - Incident Start Time: 23:34, 17/06/2025 Summary Update: The Major Incident Team continues to investigate a service-affecting incident impacting multiple live services in the Peterborough area. Preliminary investigations indicate a localised power issue in the vicinity of the affected site. Due to a flashover event, all on-site activity has been suspended in accordance with health and safety protocols. The local utility provider is required to carry out a full health and safety audit and the crew has to be replaced before any further work can proceed. In the interim, CityFibre has arranged for a generator to be deployed to the site, with an ETA of 15:00\. Next Update At: 16:00, 17/06/2025.

Jun 17, 17:27:10 GMT+0
Resolved - CityFibre is pleased to confirm that the issue affecting services in the Peterborough area was resolved at 14:59 on 17/06/2025\. The resolution was achieved following the restoration of power by the DNO. Thank you for your patience.

Duration: 14 hours and 59 minutes

Affected Components: Aberdeen, Glasgow, Inverness, Scotland

May 13, 17:30:24 GMT+0
Identified - 13th May 2025 18:11 Major Incident Management has confirmed that one of the three core links has now been successfully cut, and work is actively underway to transition it into the newly installed joint. Once the fibre has been fully spliced and integrated, a confirmation of service restoration for affected traffic on this link will be provided at 20:00\. Further updates will follow as progress continues on the remaining links..

May 13, 19:26:23 GMT+0
Monitoring - Cityfibre: Following the successful transition of one of the three core fibre links into the newly installed joint, we can confirm that all services associated with this link have now been fully restored. Our on-site teams are now progressing with the restoration of the remaining two core links to bring all other affected services back online. Further updates will be provided as work continues..

May 14, 08:29:50 GMT+0
Resolved - CityFibre is pleased to confirm that the issue was resolved at 21:46 May 13, 2025.

Duration: 1 hour and 14 minutes

Affected Components: Scotland

May 13, 10:45:44 GMT+0
Investigating - Incident Start Time: 10:41 13/05/2025 Summary Update: The Major Incident Team are currently investigating an incident that is causing significant service degradation and loss of service across the west and north of Scotland. We are working to identify the issue and resolve the issue as quickly as possible. Completed Actions: • CityFibre NOC engaged • CityFibre Network Engineering Engaged • Major Incident Process Invoked.

May 13, 12:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 20 minutes

Affected Components: Eastbourne

May 4, 11:19:13 GMT+0
Identified - Cityfibre teams are working to restore services as quickly as possible. Next update: 15:00, 04/05/2025.

May 4, 08:59:45 GMT+0
Identified - Incident Start Time: 00:57, 04/05/2025 Cityfibre teams are working urgently to identify the cause and restore services as quickly as possible. CityFibre field engineers and third-party engineers are on site and have carried out OTDR (Optical Time-Domain Reflectometer) tests. These tests help determine how far network traffic can travel along the fibre before it fails, which in turn indicates the location of a fibre break. Initial results from CityFibre indicate that the fault lies within one of our third-party networks. We are now working closely with our third-party provider to confirm this and pinpoint the exact location of the break. Next Update: 13:00, 04/05/2025.

May 4, 16:19:49 GMT+0
Resolved - CityFibre is pleased to inform you that the issue was resolved at 15:13 on 04/05/2025\. The outage was caused by cabling issues within a third-party network. Thank you for your patience during this time. CityFibre aims to provide the full Major Incident Report within 10 working days of the incident being resolved..

Duration: 1 hour

Affected Components: OCTAPLUS CORE NETWORK

May 3, 09:08:22 GMT+0
Resolved - This incident has been resolved..

May 3, 08:08:12 GMT+0
Investigating - We are currently investigating this incident..

May 3, 08:25:33 GMT+0
Investigating - Dear Customer, We are currently experiencing an unexpected service outage, which may result in slow or no connectivity for a period of up to 1 hour. Our team is actively working to resolve the issue as quickly as possible. We sincerely apologise for the inconvenience and appreciate your patience and understanding during this time. Thank you, Team Octaplus.