OCTAPLUSUK - Notice history

System Under Maintenance

OCTAPLUS CORE NETWORK - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.90%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Octaplus Website - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

National Network - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

MS3 NETWORKS - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

FULLFIBRE - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

FREEDOM FIBRE - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
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Jun 2025

OCTAPLUS DNS 1 - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

OCTAPLUS DNS 2 - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

OCTAPLUS VOICE - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
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Jun 2025

Notice history

Jun 2025

CityFibre Planned Maintenance - 01/07/2025 - 00:01 - 06:00
Scheduled for June 30, 2025 at 11:01 PM – July 01, 2025 at 5:01 AM about 6 hours
  • Planned
    June 30, 2025 at 11:01 PM
    Planned
    June 30, 2025 at 11:01 PM

    Dear Customer,

     

    We are conducting planned maintenance on our network.

    Location:

    North Tyneside

    Portsmouth

    Sheffield

    Horsham

    Bath

    Brighton & Hove

    The maintenance details and the impact on your service(s) are: 

    What we are doing: 

    OLT Patching

    Customers will experience a 30-minute outage during the maintenance window.

    01/07/2025 - 00:01 - 06:00

    We always do our best to complete maintenance work quickly and with as little disruption as possible.

    Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 30/06/2025 - 00:01 - 06:00
Scheduled for June 29, 2025 at 11:01 PM – June 30, 2025 at 5:01 AM about 6 hours
  • Planned
    June 29, 2025 at 11:01 PM
    Planned
    June 29, 2025 at 11:01 PM

    Dear Customer,

     

    We are conducting planned maintenance on our network.

    Location:

    Halifax

    Hinckley

    North Tyneside

    Norwich

    The maintenance details and the impact on your service(s) are: 

    What we are doing: 

    Configuration Migration

    Customers will experience a 30-minute outage during the maintenance window.

    30/06/2025 - 00:01 - 06:00

    We always do our best to complete maintenance work quickly and with as little disruption as possible.

    Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 27/06/2025 - 00:01 - 06:00
Scheduled for June 26, 2025 at 11:01 PM – June 27, 2025 at 5:01 AM about 6 hours
  • Planned
    June 26, 2025 at 11:01 PM
    Planned
    June 26, 2025 at 11:01 PM

    Dear Customer,

     

    We are conducting planned maintenance on our network.

    Location:

    High Wycombe

    Newark on Trent

    Edinburgh

    Nottingham

    Glasgow

    Portsmouth

    Sheffield

    Sunderland

    The maintenance details and the impact on your service(s) are: 

    What we are doing: 

    Router Configuration.

    Customers will experience a 30-minute outage during the maintenance window.

    27/06/2025 - 00:01 - 06:00

    We always do our best to complete maintenance work quickly and with as little disruption as possible.

    Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 26/06/2025 - 00:01 - 06:00
Scheduled for June 25, 2025 at 11:01 PM – June 26, 2025 at 5:01 AM about 6 hours
  • Planned
    June 25, 2025 at 11:01 PM
    Planned
    June 25, 2025 at 11:01 PM

    Dear Customer,

     

    We are conducting planned maintenance on our network.

     

    The maintenance details and the impact on your service(s) are: 

    Location:

    Blackpool

    Bath

    Lincoln

    Barnsley

    Havant

    Northampton

    Sheffield

    Customers will experience a 30-minute outage during the maintenance window.

    26/06/2025 - 00:01 - 06:00

    We always do our best to complete maintenance work quickly and with as little disruption as possible.

    Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 25/06/2025 - 00:01 - 06:00
Scheduled for June 24, 2025 at 11:01 PM – June 25, 2025 at 5:01 AM about 6 hours
  • Planned
    June 24, 2025 at 11:01 PM
    Planned
    June 24, 2025 at 11:01 PM

    Dear Customer,

     

    We are conducting planned maintenance on our network.

    Location:

    Cheltenham & Charlton Kin

    Rugby

    Wellingborough

    Glasgow 

    Preston

    Sunderland

    The maintenance details and the impact on your service(s) are: 

    What we are doing: 

    Router Configuration

    Customers will experience a 30-minute outage during the maintenance window.

    25/06/2025 - 00:01 - 06:00

    We always do our best to complete maintenance work quickly and with as little disruption as possible.

    Apologies for any inconvenience it may cause.

May 2025

CityFibre Planned Maintenance - 21/05/2025 - 00:01 - 06:00
  • Completed
    May 21, 2025 at 5:01 AM
    Completed
    May 21, 2025 at 5:01 AM
    Maintenance has completed successfully
  • Update
    May 20, 2025 at 11:06 PM
    In progress
    May 20, 2025 at 11:06 PM

    Areas affected:

    1. Kettering

    2. Rothwell

    3. Leicester

  • Update
    May 20, 2025 at 11:01 PM
    In progress
    May 20, 2025 at 11:01 PM
    Maintenance is now in progress
  • In progress
    May 20, 2025 at 11:01 PM
    In progress
    May 20, 2025 at 11:01 PM

    Dear Customer,

     

    Cityfibre is conducting planned maintenance on their network.

     

    The maintenance details and the impact on your service(s) are: 

    What we are doing: 

     

    Software Migration

    Customers will experience an outage during the maintenance window.

    21/05/2025 - 00:01 - 06:00

    We always do our best to complete maintenance work quickly and with as little disruption as possible.

    Apologies for any inconvenience it may cause.

Major Incident - Significant Impact to National services in Glasgow, Inverness and Aberdeen
  • Resolved
    Resolved

    CityFibre is pleased to confirm that the issue was resolved at 21:46 May 13, 2025

  • Monitoring
    Monitoring

    Cityfibre: Following the successful transition of one of the three core fibre links into the newly installed joint, we can confirm that all services associated with this link have now been fully restored. Our on-site teams are now progressing with the restoration of the remaining two core links to bring all other affected services back online. Further updates will be provided as work continues.

  • Identified
    Identified

    13th May 2025 18:11

    Major Incident Management has confirmed that one of the three core links has now been successfully cut, and work is actively underway to transition it into the newly installed joint. Once the fibre has been fully spliced and integrated, a confirmation of service restoration for affected traffic on this link will be provided at 20:00. Further updates will follow as progress continues on the remaining links.

City Fibre Major Incident - West & North of Scotland
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Incident Start Time: 10:41 13/05/2025 

    Summary Update:
     The Major Incident Team are currently investigating an incident that is causing significant service degradation and loss of service across the west and north of Scotland. We are working to identify the issue and resolve the issue as quickly as possible. Completed Actions:
     • CityFibre NOC engaged
     • CityFibre Network Engineering Engaged
     • Major Incident Process Invoked

MS3 EMERGENCY MAINTENANCE - DN31 -
  • Completed
    May 17, 2025 at 7:22 AM
    Completed
    May 17, 2025 at 7:22 AM
    Maintenance has completed successfully.
  • Planned
    May 13, 2025 at 10:00 AM
    Planned
    May 13, 2025 at 10:00 AM

    Date and time (from and to) of Change:
    *13/05 FROM 11:00 TO 18:00*

    Dear Customer,

    MS3 are performing emergency maintenance, to replace equipment in the DN31 area with the affected streets listed below.

    ALEXANDRA ROAD
    FREDERICK STREET
    RAVENSPURN WAY
    SOUTH PARADE
    TENNYSON MEWS
    TENNYSON STREET
    WHARFEDALE WAY

Full Outage - Eastbourne
  • Resolved
    Resolved

    CityFibre is pleased to inform you that the issue was resolved at 15:13 on 04/05/2025. The outage was caused by cabling issues within a third-party network. Thank you for your patience during this time. CityFibre aims to provide the full Major Incident Report within 10 working days of the incident being resolved.

  • Update
    Update

    Cityfibre teams are working to restore services as quickly as possible.

    Next update: 15:00, 04/05/2025

  • Identified
    Identified

    Incident Start Time: 00:57, 04/05/2025

    Cityfibre teams are working urgently to identify the cause and restore services as quickly as possible. CityFibre field engineers and third-party engineers are on site and have carried out OTDR (Optical Time-Domain Reflectometer) tests. These tests help determine how far network traffic can travel along the fibre before it fails, which in turn indicates the location of a fibre break. Initial results from CityFibre indicate that the fault lies within one of our third-party networks. We are now working closely with our third-party provider to confirm this and pinpoint the exact location of the break. Next Update: 13:00, 04/05/2025

Apr 2025

No notices reported this month

Apr 2025 to Jun 2025

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