OCTAPLUSUK - Notice history

All systems operational

OCTAPLUS CORE NETWORK - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 99.90%

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Mar 2025
Apr 2025
May 2025

Octaplus Website - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

National Network - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

MS3 NETWORKS - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

FULLFIBRE - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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May 2025

FREEDOM FIBRE - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

OCTAPLUS DNS 1 - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

OCTAPLUS DNS 2 - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

OCTAPLUS VOICE - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Notice history

May 2025

Full Outage - Eastbourne
  • Resolved
    Resolved

    CityFibre is pleased to inform you that the issue was resolved at 15:13 on 04/05/2025. The outage was caused by cabling issues within a third-party network. Thank you for your patience during this time. CityFibre aims to provide the full Major Incident Report within 10 working days of the incident being resolved.

  • Update
    Update

    Cityfibre teams are working to restore services as quickly as possible.

    Next update: 15:00, 04/05/2025

  • Identified
    Identified

    Incident Start Time: 00:57, 04/05/2025

    Cityfibre teams are working urgently to identify the cause and restore services as quickly as possible. CityFibre field engineers and third-party engineers are on site and have carried out OTDR (Optical Time-Domain Reflectometer) tests. These tests help determine how far network traffic can travel along the fibre before it fails, which in turn indicates the location of a fibre break. Initial results from CityFibre indicate that the fault lies within one of our third-party networks. We are now working closely with our third-party provider to confirm this and pinpoint the exact location of the break. Next Update: 13:00, 04/05/2025

Emergency Service Outage Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Dear Customer,

    We are currently experiencing an unexpected service outage, which may result in slow or no connectivity for a period of up to 1 hour.

    Our team is actively working to resolve the issue as quickly as possible. We sincerely apologise for the inconvenience and appreciate your patience and understanding during this time.

    Thank you,

    Team Octaplus

  • Investigating
    Investigating
    We are currently investigating this incident.
Octaplus Planned Maintenance - 03/05/2025 - 04:00 - 05:00
  • Update
    May 03, 2025 at 4:24 AM
    Completed
    May 03, 2025 at 4:24 AM

    Update Delayed to 06:00AM

  • Completed
    May 03, 2025 at 4:00 AM
    Completed
    May 03, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    May 03, 2025 at 3:00 AM
    In progress
    May 03, 2025 at 3:00 AM
    Maintenance is now in progress
  • Planned
    May 03, 2025 at 3:00 AM
    Planned
    May 03, 2025 at 3:00 AM

    We're carrying out essential Maintenance to upgrade our core router and improve overall network reliability.

    Impact: Temporary Service Interruption (Up to 1 hour)

    Please DO NOT reset or make changes to your router during this time

    Our Tech Support Team will be available across the weekend should you need any help

    0333 772 9009

    Support@octaplus.co.uk

    Thank you for your understanding and support while we make these important improvements

MS3 Emergency Maintenance
  • Completed
    May 02, 2025 at 5:15 PM
    Completed
    May 02, 2025 at 5:15 PM
    Maintenance has completed successfully
  • In progress
    May 02, 2025 at 11:15 AM
    In progress
    May 02, 2025 at 11:15 AM
    Maintenance is now in progress
  • Planned
    May 02, 2025 at 11:15 AM
    Planned
    May 02, 2025 at 11:15 AM

    Dear Customer,

    MS3 are performing emergency maintenance, to replace equipment in the HU9* area with the affected streets listed below.

    ROSMEAD STREET
    02/05 FROM 12:15 TO 18:15

    Description of the work: FAT - 1-8 splitter replacement to improve the quality and stability of the MS3 network.

    Expected Impact:
    Customers located in HU9  may experience up to 6 HRS  interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
    Thank you for your support.

Apr 2025

No notices reported this month

Mar 2025

No notices reported this month

Mar 2025 to May 2025

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