Notice history

Jun 2025

Jul 2025

Aug 2025

Jun 2025

Jul 2025

Aug 2025

Jun 2025

Jul 2025

Aug 2025

Jun 2025

Jul 2025

Aug 2025

Jun 2025

Jul 2025

Aug 2025

Jun 2025

Jul 2025

Aug 2025

Jun 2025

Jul 2025

Aug 2025

Jun 2025

Jul 2025

Aug 2025

Jun 2025

Jul 2025

Aug 2025

Jun 2025

Jul 2025

Aug 2025

Aug 2025

CityFibre Planned Maintenance - 01/09/2025 - 00:01 - 06:00

Scheduled for August 31, 2025 at 11:01 PM – September 01, 2025 at 5:01 AM about 6 hours

Planned
August 31, 2025 at 11:01 PM
Planned
August 31, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Lincoln
The maintenance details and the impact on your service(s) are:
What we are doing:
GPON to XGPON Migration
Customers will experience a 30-minute outage during the maintenance window.
01/09/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 29/08/2025 - 00:01 - 06:00

Scheduled for August 28, 2025 at 11:01 PM – August 29, 2025 at 5:01 AM about 6 hours

Planned
August 28, 2025 at 11:01 PM
Planned
August 28, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Derby
Rotherham
The maintenance details and the impact on your service(s) are:
What we are doing:
Attenuator Installation
Customers will experience a 30-minute outage during the maintenance window.
29/08/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 28/08/2025 - 00:01 - 06:00

Scheduled for August 27, 2025 at 11:01 PM – August 28, 2025 at 5:01 AM about 6 hours

Planned
August 27, 2025 at 11:01 PM
Planned
August 27, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Lincoln
The maintenance details and the impact on your service(s) are:
What we are doing:
GPON to XGPON Migration
Customers will experience a 30-minute outage during the maintenance window.
28/08/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 28/08/2025 - 00:01 - 06:00

Scheduled for August 27, 2025 at 11:01 PM – August 28, 2025 at 8:01 AM about 9 hours

Planned
August 27, 2025 at 11:01 PM
Planned
August 27, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Derby
Rotherham
The maintenance details and the impact on your service(s) are:
What we are doing:
Attenuator Installation
Customers will experience a 30-minute outage during the maintenance window.
28/08/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 27/08/2025 - 00:01 - 06:00

Scheduled for August 26, 2025 at 11:01 PM – August 27, 2025 at 5:01 AM about 6 hours

Planned
August 26, 2025 at 11:01 PM
Planned
August 26, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
March
The maintenance details and the impact on your service(s) are:
What we are doing:
GPON to XGPON Migration
Customers will experience a 30-minute outage during the maintenance window.
27/08/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

Jul 2025

Resolved
July 29, 2025 at 5:32 PM
Resolved
July 29, 2025 at 5:32 PM
CityFibre are pleased to inform you that the issue has been resolved at 18:32 29/07/2025. The issue was due to damaged fibre, spare fibre was used to restore service. Thank you for your patience during this time.
Monitoring
July 29, 2025 at 4:57 PM
Monitoring
July 29, 2025 at 4:57 PM
Major Incident Management can confirm that splicing work has commenced to address the identified partial cable damage. Progress is already underway, with one of the three affected fibres successfully spliced. Restoration of the remaining two fibres is scheduled to follow shortly. Current Impact There is no total outage at this time. However, customers may be experiencing severe latency and reduced service performance.
Identified
July 29, 2025 at 2:42 PM
Identified
July 29, 2025 at 2:42 PM
As of now, restoration efforts are actively progressing. Major Incident Management remains closely engaged and is working in collaboration with support teams to coordinate a comprehensive resolution to the issue. Further updates will be shared as progress continues. Current Impact There is no total outage at this time. However, customers may be experiencing severe latency and reduced service performance
Investigating
July 29, 2025 at 9:08 AM
Investigating
July 29, 2025 at 9:08 AM
We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis. We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible. We will continue to issue regular updates until all services have been restored.

CityFibre Planned Maintenance - 24/07/2025 - 00:01 - 06:00

Completed
July 24, 2025 at 5:01 AM
Completed
July 24, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
July 23, 2025 at 11:01 PM
In progress
July 23, 2025 at 11:01 PM
Maintenance is now in progress
Planned
July 23, 2025 at 11:01 PM
Planned
July 23, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.

The maintenance details and the impact on your service(s) are:
What we are doing:
Network Maintenance
Customers will experience an outage during the maintenance window.
24/07/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 23/07/2025 - 00:01 - 06:00

Completed
July 23, 2025 at 5:01 AM
Completed
July 23, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
July 22, 2025 at 11:01 PM
In progress
July 22, 2025 at 11:01 PM
Maintenance is now in progress
Planned
July 22, 2025 at 11:01 PM
Planned
July 22, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Great Yarmouth
The maintenance details and the impact on your service(s) are:
What we are doing:
Network Maintenance
Customers will experience a 30-minute outage during the maintenance window.
23/07/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 22/07/2025 - 00:01 - 06:00

Update
July 22, 2025 at 5:01 AM
Completed
July 22, 2025 at 5:01 AM
Maintenance has completed successfully
Update
July 22, 2025 at 5:01 AM
Completed
July 22, 2025 at 5:01 AM
Maintenance has completed successfully
Update
July 22, 2025 at 5:01 AM
Completed
July 22, 2025 at 5:01 AM
Maintenance has completed successfully
Update
July 22, 2025 at 5:01 AM
Completed
July 22, 2025 at 5:01 AM
Maintenance has completed successfully
Completed
July 22, 2025 at 5:01 AM
Completed
July 22, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
July 21, 2025 at 11:01 PM
In progress
July 21, 2025 at 11:01 PM
Maintenance is now in progress
Planned
July 21, 2025 at 11:01 PM
Planned
July 21, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.

The maintenance details and the impact on your service(s) are:
What we are doing:
Network Maintenance
Customers will experience an outage during the maintenance window.
22/07/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 21/07/2025 - 00:01 - 06:00

Completed
July 21, 2025 at 5:01 AM
Completed
July 21, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
July 20, 2025 at 11:01 PM
In progress
July 20, 2025 at 11:01 PM
Maintenance is now in progress
Planned
July 20, 2025 at 11:01 PM
Planned
July 20, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Sheffield
The maintenance details and the impact on your service(s) are:
What we are doing:
Network Maintenance
Customers will experience a 30-minute outage during the maintenance window.
21/07/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

Jun 2025

CityFibre Planned Maintenance - 01/07/2025 - 00:01 - 06:00

Completed
July 01, 2025 at 5:01 AM
Completed
July 01, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
June 30, 2025 at 11:01 PM
In progress
June 30, 2025 at 11:01 PM
Maintenance is now in progress
Planned
June 30, 2025 at 11:01 PM
Planned
June 30, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
North Tyneside
Portsmouth
Sheffield
Horsham
Bath
Brighton & Hove
The maintenance details and the impact on your service(s) are:
What we are doing:
OLT Patching
Customers will experience a 30-minute outage during the maintenance window.
01/07/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

Resolved
July 01, 2025 at 12:14 AM
Resolved
July 01, 2025 at 12:14 AM
Update:
CityFibre is pleased to confirm that the issue was successfully resolved at 01:14 on 01/07/2025. The issue was resolved by reloading the configuration, restoring full-service functionality.
Update
June 30, 2025 at 4:38 PM
Update
June 30, 2025 at 4:38 PM
Update No: 3 Incident Start Time: 14:00 30/06/2025 Summary Update: The Major Incident Team has received an ETA for ERS and FLM of 18:45 and 18:40 respectively. In the meantime, the vendor responsible for the active equipment are continuing to investigate the hardware. The Major Incident Team continues to closely monitor the situation and will ensure that all necessary actions are taken to achieve a full resolution.
Update
June 30, 2025 at 3:54 PM
Update
June 30, 2025 at 3:54 PM
Update No: 2 Incident Start Time: 14:00 30/06/2025 Summary Update: The Major Incident Team has dispatched both FLM and ERS engineers to the site to investigate the root cause of the incident. We are currently awaiting ETA updates for both teams. In parallel, we have raised an incident with the vendor responsible for the active equipment to assess any potential faults within the hardware or software. The Major Incident Team continues to closely monitor the situation and will ensure that all necessary actions are taken to achieve a full resolution.
Monitoring
June 30, 2025 at 3:00 PM
Monitoring
June 30, 2025 at 3:00 PM
Update: Incident Start Time: 14:00 30/06/2025 Summary Update: The Major Incident Team are currently investigating an incident that is impacting affecting 5000+ national FTTH and FTTP business customers. We are working to identify the issue and resolve the issue as quickly as possible. Next update at: 16:30
Identified
June 30, 2025 at 2:27 PM
Identified
June 30, 2025 at 2:27 PM
Major Incident - Core link down between London (LON5) and Slough (SLO664)
Update:
We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis. We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible. We will continue to issue regular updates until all services have been restored.

CityFibre Planned Maintenance - 30/06/2025 - 00:01 - 06:00

Completed
June 30, 2025 at 5:01 AM
Completed
June 30, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
June 29, 2025 at 11:01 PM
In progress
June 29, 2025 at 11:01 PM
Maintenance is now in progress
Planned
June 29, 2025 at 11:01 PM
Planned
June 29, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Halifax
Hinckley
North Tyneside
Norwich
The maintenance details and the impact on your service(s) are:
What we are doing:
Configuration Migration
Customers will experience a 30-minute outage during the maintenance window.
30/06/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 27/06/2025 - 00:01 - 06:00

Completed
June 27, 2025 at 5:01 AM
Completed
June 27, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
June 26, 2025 at 11:01 PM
In progress
June 26, 2025 at 11:01 PM
Maintenance is now in progress
Planned
June 26, 2025 at 11:01 PM
Planned
June 26, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
High Wycombe
Newark on Trent
Edinburgh
Nottingham
Glasgow
Portsmouth
Sheffield
Sunderland
The maintenance details and the impact on your service(s) are:
What we are doing:
Router Configuration.
Customers will experience a 30-minute outage during the maintenance window.
27/06/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 26/06/2025 - 00:01 - 06:00

Completed
June 26, 2025 at 5:01 AM
Completed
June 26, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
June 25, 2025 at 11:01 PM
In progress
June 25, 2025 at 11:01 PM
Maintenance is now in progress
Planned
June 25, 2025 at 11:01 PM
Planned
June 25, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.

The maintenance details and the impact on your service(s) are:
Location:
Blackpool
Bath
Lincoln
Barnsley
Havant
Northampton
Sheffield
Customers will experience a 30-minute outage during the maintenance window.
26/06/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

Jun 2025 to Aug 2025

OCTAPLUSUK - Notice history

All systems operational

Notice history

Aug 2025

Jul 2025

Jun 2025