Notice history

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

Sep 2025

Software upgrade September 24, 2025 - Between 01AM to 06AM

Completed
September 24, 2025 at 5:00 AM
Completed
September 24, 2025 at 5:00 AM
Maintenance has completed successfully
In progress
September 24, 2025 at 12:00 AM
In progress
September 24, 2025 at 12:00 AM
Maintenance is now in progress
Planned
September 24, 2025 at 12:00 AM
Planned
September 24, 2025 at 12:00 AM
We are planning for a scheduled maintenance during that time. Customers are expected to experience a service interruption of approximately 1 Hour during the maintenance window; however, should any unforeseen issues arise on site, the outage duration may exceed this timeframe

CityFibre Planned Maintenance - 03/09/2025 - 00:01 - 06:00

Completed
September 03, 2025 at 5:00 AM
Completed
September 03, 2025 at 5:00 AM
Maintenance has completed successfully
In progress
September 02, 2025 at 11:00 PM
In progress
September 02, 2025 at 11:00 PM
Maintenance is now in progress
Planned
September 02, 2025 at 11:00 PM
Planned
September 02, 2025 at 11:00 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Dewsbury
The maintenance details and the impact on your service(s) are:
What we are doing:
GPON to XGPON Migration
Customers will experience a 30-minute outage during the maintenance window.
03/09/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 02/09/2025 - 00:01 - 06:00

Completed
September 02, 2025 at 5:01 AM
Completed
September 02, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
September 01, 2025 at 11:01 PM
In progress
September 01, 2025 at 11:01 PM
Maintenance is now in progress
Planned
September 01, 2025 at 11:01 PM
Planned
September 01, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Bracknell
Wokingham
Glasgow
The maintenance details and the impact on your service(s) are:
What we are doing:
Attenuator Installation
Customers will experience a 30-minute outage during the maintenance window.
02/09/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 02/09/2025 - 00:01 - 06:00

Completed
September 02, 2025 at 5:01 AM
Completed
September 02, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
September 01, 2025 at 11:01 PM
In progress
September 01, 2025 at 11:01 PM
Maintenance is now in progress
Planned
September 01, 2025 at 11:01 PM
Planned
September 01, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Lincoln
The maintenance details and the impact on your service(s) are:
What we are doing:
GPON to XGPON Migration
Customers will experience a 30-minute outage during the maintenance window.
02/09/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

Aug 2025

CityFibre Planned Maintenance - 01/09/2025 - 00:01 - 06:00

Completed
September 01, 2025 at 5:01 AM
Completed
September 01, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
August 31, 2025 at 11:01 PM
In progress
August 31, 2025 at 11:01 PM
Maintenance is now in progress
Planned
August 31, 2025 at 11:01 PM
Planned
August 31, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Lincoln
The maintenance details and the impact on your service(s) are:
What we are doing:
GPON to XGPON Migration
Customers will experience a 30-minute outage during the maintenance window.
01/09/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 29/08/2025 - 00:01 - 06:00

Completed
August 29, 2025 at 5:01 AM
Completed
August 29, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
August 28, 2025 at 11:01 PM
In progress
August 28, 2025 at 11:01 PM
Maintenance is now in progress
Planned
August 28, 2025 at 11:01 PM
Planned
August 28, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Derby
Rotherham
The maintenance details and the impact on your service(s) are:
What we are doing:
Attenuator Installation
Customers will experience a 30-minute outage during the maintenance window.
29/08/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 28/08/2025 - 00:01 - 06:00

Completed
August 28, 2025 at 5:01 AM
Completed
August 28, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
August 27, 2025 at 11:01 PM
In progress
August 27, 2025 at 11:01 PM
Maintenance is now in progress
Planned
August 27, 2025 at 11:01 PM
Planned
August 27, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Lincoln
The maintenance details and the impact on your service(s) are:
What we are doing:
GPON to XGPON Migration
Customers will experience a 30-minute outage during the maintenance window.
28/08/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 28/08/2025 - 00:01 - 06:00

Completed
August 28, 2025 at 8:01 AM
Completed
August 28, 2025 at 8:01 AM
Maintenance has completed successfully
In progress
August 27, 2025 at 11:01 PM
In progress
August 27, 2025 at 11:01 PM
Maintenance is now in progress
Planned
August 27, 2025 at 11:01 PM
Planned
August 27, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Derby
Rotherham
The maintenance details and the impact on your service(s) are:
What we are doing:
Attenuator Installation
Customers will experience a 30-minute outage during the maintenance window.
28/08/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 27/08/2025 - 00:01 - 06:00

Completed
August 27, 2025 at 5:01 AM
Completed
August 27, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
August 26, 2025 at 11:01 PM
In progress
August 26, 2025 at 11:01 PM
Maintenance is now in progress
Planned
August 26, 2025 at 11:01 PM
Planned
August 26, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
March
The maintenance details and the impact on your service(s) are:
What we are doing:
GPON to XGPON Migration
Customers will experience a 30-minute outage during the maintenance window.
27/08/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

Jul 2025

Resolved
July 29, 2025 at 5:32 PM
Resolved
July 29, 2025 at 5:32 PM
CityFibre are pleased to inform you that the issue has been resolved at 18:32 29/07/2025. The issue was due to damaged fibre, spare fibre was used to restore service. Thank you for your patience during this time.
Monitoring
July 29, 2025 at 4:57 PM
Monitoring
July 29, 2025 at 4:57 PM
Major Incident Management can confirm that splicing work has commenced to address the identified partial cable damage. Progress is already underway, with one of the three affected fibres successfully spliced. Restoration of the remaining two fibres is scheduled to follow shortly. Current Impact There is no total outage at this time. However, customers may be experiencing severe latency and reduced service performance.
Identified
July 29, 2025 at 2:42 PM
Identified
July 29, 2025 at 2:42 PM
As of now, restoration efforts are actively progressing. Major Incident Management remains closely engaged and is working in collaboration with support teams to coordinate a comprehensive resolution to the issue. Further updates will be shared as progress continues. Current Impact There is no total outage at this time. However, customers may be experiencing severe latency and reduced service performance
Investigating
July 29, 2025 at 9:08 AM
Investigating
July 29, 2025 at 9:08 AM
We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis. We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible. We will continue to issue regular updates until all services have been restored.

CityFibre Planned Maintenance - 24/07/2025 - 00:01 - 06:00

Completed
July 24, 2025 at 5:01 AM
Completed
July 24, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
July 23, 2025 at 11:01 PM
In progress
July 23, 2025 at 11:01 PM
Maintenance is now in progress
Planned
July 23, 2025 at 11:01 PM
Planned
July 23, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.

The maintenance details and the impact on your service(s) are:
What we are doing:
Network Maintenance
Customers will experience an outage during the maintenance window.
24/07/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 23/07/2025 - 00:01 - 06:00

Completed
July 23, 2025 at 5:01 AM
Completed
July 23, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
July 22, 2025 at 11:01 PM
In progress
July 22, 2025 at 11:01 PM
Maintenance is now in progress
Planned
July 22, 2025 at 11:01 PM
Planned
July 22, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Great Yarmouth
The maintenance details and the impact on your service(s) are:
What we are doing:
Network Maintenance
Customers will experience a 30-minute outage during the maintenance window.
23/07/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 22/07/2025 - 00:01 - 06:00

Update
July 22, 2025 at 5:01 AM
Update
July 22, 2025 at 5:01 AM
Maintenance has completed successfully
Update
July 22, 2025 at 5:01 AM
Update
July 22, 2025 at 5:01 AM
Maintenance has completed successfully
Update
July 22, 2025 at 5:01 AM
Update
July 22, 2025 at 5:01 AM
Maintenance has completed successfully
Update
July 22, 2025 at 5:01 AM
Update
July 22, 2025 at 5:01 AM
Maintenance has completed successfully
Completed
July 22, 2025 at 5:01 AM
Completed
July 22, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
July 21, 2025 at 11:01 PM
In progress
July 21, 2025 at 11:01 PM
Maintenance is now in progress
Planned
July 21, 2025 at 11:01 PM
Planned
July 21, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.

The maintenance details and the impact on your service(s) are:
What we are doing:
Network Maintenance
Customers will experience an outage during the maintenance window.
22/07/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

CityFibre Planned Maintenance - 21/07/2025 - 00:01 - 06:00

Completed
July 21, 2025 at 5:01 AM
Completed
July 21, 2025 at 5:01 AM
Maintenance has completed successfully
In progress
July 20, 2025 at 11:01 PM
In progress
July 20, 2025 at 11:01 PM
Maintenance is now in progress
Planned
July 20, 2025 at 11:01 PM
Planned
July 20, 2025 at 11:01 PM
Dear Customer,

We are conducting planned maintenance on our network.
Location:
Sheffield
The maintenance details and the impact on your service(s) are:
What we are doing:
Network Maintenance
Customers will experience a 30-minute outage during the maintenance window.
21/07/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

Jul 2025 to Sep 2025

OCTAPLUSUK - Notice history

MS3 NETWORKS experiencing major outage

Notice history

Sep 2025

Aug 2025

Jul 2025