OCTAPLUSUK - Status

Monitoring
December 05, 2025 at 9:37 PMUTC
Monitoring
December 05, 2025 at 9:37 PMUTC
MS3 Update: Our team are continuing to work with our network vendor Cisco to restore services. We sincerely apologise for the inconvenience and will provide further updates in due course.

Thank you for your understanding.
Identified
December 05, 2025 at 4:00 PMUTC
Identified
December 05, 2025 at 4:00 PMUTC
Fault Identified: We've identified a network issue which has caused a loss of service to all service on SCN101 - SCN105. This is currently effecting 1675 customers.
Investigation: Our NOC team has isolated the devices and have called out the Network Vendor, which in this case is Cisco, to help resolve the issue.
Next Update: 20:00HRS

CityFibre Planned Maintenance - 28/05/2025 - 00:01 - 06:00

Planned11:01 PM – May 28, 2025 at 5:01 AMUTC6 hours

Planned
May 27, 2025 at 11:01 PMUTC
Planned
May 27, 2025 at 11:01 PMUTC
Dear Customer,

We are conducting planned maintenance on our network.

The maintenance details and the impact on your service(s) are:
What we are doing:

OLT Patching
Customers will experience an outage during the maintenance window.
28/05/2025 - 00:01 - 06:00
We always do our best to complete maintenance work quickly and with as little disruption as possible.
Apologies for any inconvenience it may cause.

100.0% uptime

100.0% uptime

100.0% uptime

100.0% uptime

0.00% uptime

100.0% uptime

100.0% uptime

100.0% uptime

100.0% uptime

100.0% uptime

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